1. Who we are

Nourish News Now is a health knowledge service operated by Knowvera, a platform for trusted health education. We deliver weekly 3-minute health capsules by email and WhatsApp — written as a knowledgeable friend would explain them, not as medical advice.

For questions about this policy, contact us at hello@nourishnewsnow.com.

2. What we collect and why

2.1 Information you provide when signing up

• First name and last name — to personalise your capsules and communications
• Email address — to deliver your capsule and send account communications
• WhatsApp number (if you choose WhatsApp delivery) — to deliver your capsule via WhatsApp
• Preferred language — to deliver your capsule in your chosen language
• Health topic (pillar) — to personalise your capsule content
• How you heard about us — to understand how our audience finds us
• How often you read health content — to understand your reading habits
• Future topic, language, and channel interests (optional) — to plan future product development

2.2 Information we collect automatically

• Country code and timezone — detected from your browser at signup to personalise delivery timing
• UTM campaign parameters — if you arrived via a tracked link, to understand which channels bring subscribers
• IP address — recorded at the time of consent for legal compliance purposes

2.3 Information we collect after signup

• Email open and click data — provided by our email delivery provider (SendGrid) to help us understand engagement
• WhatsApp delivery status — provided by our WhatsApp delivery provider (Twilio) to confirm successful delivery
• Feedback responses — if you respond to post-capsule feedback requests

3. Your consent — what you agreed to

When you signed up, you gave us two separate, explicit consents. We record both with a timestamp, version number, and the exact wording you agreed to.

You may withdraw Consent 1 at any time by clicking the unsubscribe link in any email, or by texting STOP in response to any WhatsApp message, or by emailing hello@nourishnewsnow.com.

4. How we use your data

• To deliver your weekly health capsule in your chosen language and channel
• To send occasional product announcements relevant to Nourish News Now (only with your consent)
• To personalise your experience — language, topic, delivery timing
• To understand how our platform is used and improve it
• To maintain records of your consent for legal compliance
• To respond to your messages and requests

We do not use your data for advertising, profiling for third-party purposes, or automated decision-making that affects your rights.

5. Who we share your data with

We share your data only with the service providers that help us deliver Nourish News Now:

• SendGrid (Twilio) — email delivery. Your name and email are shared to send your capsule.
• Twilio — WhatsApp delivery (if applicable). Your WhatsApp number is shared to send your capsule.
• Amazon Web Services (AWS) — our server infrastructure is hosted on AWS in the Mumbai region.
• Anthropic — our capsule content is drafted using Claude (Anthropic's AI). No subscriber personal data is sent to Anthropic.
• Cloudflare — DNS and security services for our domain.

We do not sell, rent, or trade your personal data to any third party.

6. How long we keep your data

• Active subscribers — we retain your data for as long as your subscription is active
• After unsubscription — we retain your data for up to 12 months for legal and audit purposes, then delete it
• Consent records — retained for 7 years for legal compliance
• Delivery logs — retained for 12 months

7. Your rights

Depending on where you are located, you may have the following rights:

• Right to access — request a copy of the personal data we hold about you
• Right to correction — request correction of inaccurate data
• Right to deletion — request that we delete your personal data ("right to be forgotten")
• Right to withdraw consent — withdraw your marketing consent at any time
• Right to data portability — request your data in a portable format
• Right to object — object to processing of your data in certain circumstances

To exercise any of these rights, email us at hello@nourishnewsnow.com. We will respond within 30 days.

8. Cookies

Our website (nourishnewsnow.com) does not currently use tracking cookies or analytics cookies. We may add first-party analytics in the future, and we will update this policy and request fresh consent if we do.

9. Children's privacy

Nourish News Now is not directed at children under the age of 16. We do not knowingly collect personal data from anyone under 16. If you believe we have collected data from a child, please contact us immediately at hello@nourishnewsnow.com.

10. Data security

We take data security seriously. Your data is stored in a password-protected, encrypted PostgreSQL database hosted on AWS. Access is restricted to the Knowvera team. We use TLS encryption for all data in transit. We conduct regular reviews of our security practices.

No system is perfectly secure. If you believe your data has been compromised, please notify us immediately.

11. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will update the version number and effective date at the top of this page. If the changes are material — meaning they significantly affect how we use your data or your rights — we will notify you by email before the changes take effect and request fresh consent where required.

12. Contact us

If you have any questions, concerns, or requests about this Privacy Policy or how we handle your data, please contact us:

• Email: hello@nourishnewsnow.com
• Website: nourishnewsnow.com

We are committed to resolving any concerns promptly and honestly.